Online Team Leader Job Description
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We are currently recruiting for an experienced and motivated individual to join our team as an Online Team Leader. This role is pivotal in ensuring the smooth and efficient operation of the online shopping service, delivering excellent standards and customer satisfaction from order to delivery.
Main Responsibilities:
* Lead and manage a team to ensure timely and accurate picking, packing, and delivery of customer orders.
* Oversee the day-to-day running of the online department, ensuring key performance indicators (KPIs) are met.
* E nsure high levels of product availability and correct substitutions in line with customer expectations.
* Liaise with other departments to ensure seamless operations across the store.
* Maintain strong standards of order accuracy, quality control, and customer service.
* Coach and support team members to perform to the highest standard, identifying training needs where necessary.
* Monitor delivery schedules and address any operational issues promptly.
* E nsure compliance with health, safety, and hygiene procedures at all times.
Requirements:
To be successful in this role, you will need:
* Experience in a supervisory or leadership role within retail, logistics, or online fulfillment.
* Strong organisational and time-management skills.
* Excellent attention to detail and commitment to quality.
* A customer-first mindset with a proactive approach to problem-solving.
* Comfortable using in-store technology and systems.
* Flexible and adaptable to meet the needs of the business, including early starts or weekend shifts.
What We Offer:
As an Online Team Leader, you can expect:
* A dynamic and supportive team environment.
* Opportunities for growth and development.
* Staff discount and additional company benefits.
* The chance to play a key role in an evolving area of the retail business.