Overview:
To be part of the retail team responsible for achieving sales targets and promoting high standards of service to the customer. Reflect the vision and goals associated with GANT brand.
Responsibilities:
* Ensure the level of customer service given is consistent with the company standards and meets customer needs and expectations.
* Assist with achieving store KPI targets.
* Attend training on sales and product knowledge as required.
* Use skills and training to generate sales units/transactions and average spend.
* Report any misuse or theft of stock to a member of management.
* Reflect the values of the brand in personal presentation and demonstrate an enthusiasm and passion for the brand.
* Follow visual merchandising principles to ensure that the brand is represented to the highest standards in the store.
* Observe and conform to all retail policies and procedures.
* Maintain good standards in Health and Safety and housekeeping.
Qualifications:
Competencies
* Customer Service Orientation
* Team Participation
* Flexibility
* Initiative
* Communication
* Positive Attitude
Customer Service Orientation
* Discovers and meets the needs of customers, both external and internal, and encourages others to do the same.
* Deals with customer requests and complaints effectively, keeping customers informed at all times.
* Takes personal responsibility for customer satisfaction.
* Continually monitors own quality of service against standards required by GANT and customers.
Team Participation
* Takes ownership of and contributes fully to team objectives.
* Accepts accountability for team outcomes.
* Assists other team members.
* Recognises and works effectively with team dynamics.
* Understands own role within the team.
* Encourages other members of the team to contribute fully.
Flexibility
* Able to adapt to changing circumstances in a positive manner.
* Willing to suggest new ways of doing things.
* Recognises the need for continuous change.
* Accepts the merit of differing viewpoints.
* Adjusts quickly and positively to revised priorities.
Initiative
* Does more than is required to contribute to business results, solve or avoid problems and makes the most of new opportunities.
* Suggests new approaches and creative solutions.
* Looks for new and better ways of doing things.
* Is proactive and not merely reactive.
Communication
* Uses interpersonal skills that are appropriate for the situation.
* Openly discusses thoughts, opinions and issues in a clear manner.
* Able to present well thought out ideas in a logical manner through good verbal and written skills.
* Listens well and accepts the opinions of team.
* Able to communicate with customers and all levels of employees.
* Keeps team and manager informed, explaining reasons behind key decisions.
Positive Attitude
* Has a positive expectation of success.
* Accurately identifies own weaknesses and strengths.
* Displays/acts with confidence, energy and enthusiasm.
* Admits to mistakes and learns from them.
* Eager to improve/update skills.
* Receives constructive feedback positively.
* Able to keep own emotions from interfering with work.
* Remains calm and focused on the job in difficult situations.