Join the Future of Commerce with Whatnot
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're redefining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our ... With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces together.
From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
And we're just getting started As one of the, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our and blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
Role
The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.
* Interact with buyers and sellers with a customer first attitude ensuring a positive experience
* Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
* Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
* Work with other departments to troubleshoot, research and resolve open questions
* Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
You
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here's what we're hoping to see in your background:
* 2+ years of support experience handling email and/or chat services.
* Weekend availability required
* Fluent in English
* Secondary language preferred, in particular French, German, or Dutch
* Understanding of Ecommerce and Marketplace operations
* Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
* Obsession with customers / being customer first / serving customers
* Proactive problem-solver and process-improver
* Knowledge of Collectibles is a plus
* Bachelor's degree preferred
* Previous start-up experience is a plus
Benefits
* Generous Holiday and Time off Policy
* Health Insurance options including Medical, Dental, Vision
* Work From Home Support
o Home office setup allowance
o Monthly allowance for cell phone and internet
* Care benefits
o Monthly allowance for wellness
o Annual allowance towards Childcare
o Lifetime benefit for family planning, such as adoption or fertility expenses
* Pension plans internationally
* Monthly allowance to dogfood the app
o All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy).
* Parental Leave
o 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Please find our Whatnot Candidate Privacy Notice
Skills
Customer Support Customer Care
Benefits
Work From Home
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