Operations Manager Role
Leads operational delivery for local and international teams ensuring high performance customer satisfaction.
* Directs cross-functional collaboration drives business outcomes.
* Collaborates with on-site managers to ensure regulatory compliance.
* Fosters long-term client partnerships promoting loyalty growth.
* Provides guidance facilitates team adoption of digital transformation roadmap.
* Monitors performance metrics identifies areas for improvement implements solutions.
Requirements
* CIP APA qualified in General Insurance.
* 3+ years management experience in insurance industry.
* Strong leadership relationship management change management skills.
* Experience in contact centre operations forecasting technology.
* Proven communicator proactive approach.
Benefits
* Competitive compensation package.
* Generous annual leave policy.
* Exclusive access to high street discounts.
* Comprehensive pension scheme.
* Ongoing career development opportunities.