Job Title:
Member Services Officer
Location:
Galway (onsite)
Employment Type:
Full-Time | Permanent
Salary:
€29,000 - €40,000
Start Date:
Immediately
About:
Join the Member Services Team and become part of a leading financial services provider on the West Coat. The Member Services Officer plays an essential role in delivering prompt, professional, and member-centric support. This role is key to maintaining strong member relationships and contributing to the smooth operation of the member services team.
The Role: what does the job involve?:
* Act as a point of contact for members while building good relationships and strong rapport.
* Respond to all member-related enquiries across multiple channels, including in-branch, phone, email, online platforms, and social media.
* Assess personal loan applications (e.g. car loans, home improvement, education) by reviewing member documentation, affordability, and credit history.
* Ensure all loan documentation is accurate, complete, and compliant with internal policies and regulatory requirements.
* Assist in converting initial member enquiries into complete and accurate loan applications, ready for assessment.
* Maintain fast and efficient loan processing times while upholding a high level of accuracy and attention to detail.
* Contribute to a strong, member-focused lending service by actively participating in team discussions, process improvements, and service initiatives.
The Candidate:
* A minimum of an
APA (Accredited Product Advisor)
is required;
QFA (Qualified Financial Advisor)
qualification is highly desirable.
* 1-2 year's experience
in the financial services industry, ideally within a financial institution, with a strong background in
lending processes
.
* A
third-level qualification
is an advantage but not essential.
* Strong member-first approach with a focus on delivering excellent service
* Detail-oriented and well-organised.
* Team player with great interpersonal skills.
* Clear and effective communicator, both written and verbal.
* Eager to learn and grow professionally.
What We Offer:
* Competitive salary.
* Pension contribution.
* Continued educational support.
* Flexible work environment where team members support one another.
How to Apply:
Get in touch with:
Shauna O'Connor directly or apply with your CV