Get AI-powered advice on this job and more exclusive features.
Description
With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Department: CX
Employment Type: Full Time
Location: Dublin 18
Compensation: €45,000 / year
Description
With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.
Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.
About the role:
As a Customer Experience Supervisor, your role will involve managing a team of skilled customer service agents handling escalations and complex issues.
Key Responsibilities
* Lead a Dynamic Team: Manage a team of skilled customer service agents, providing guidance and support as they handle escalations and complex issues.
* Efficient Operations: Coordinate day-to-day operations to ensure smooth and efficient service delivery.
* Resolve Escalations: Take the lead in managing escalated customer queries, ensuring timely and satisfactory resolutions.
* Drive Process Improvement: Play a key role in process improvement projects, identifying areas for enhancement and implementing solutions to enhance the customer experience. Strong emphasis on continuous process improvement is essential.
* Insightful Reporting: Prepare and present reports to management, offering valuable insights into team performance and customer satisfaction metrics.
* Performance Management: Evaluate team performance, monitor KPIs, and provide constructive feedback and coaching to drive continuous improvement.
Skills, Knowledge And Expertise
* Industry Knowledge: Minimum 2 year of experience in a customer service or related environment.
* Technical Proficiency: Excellent proficiency in MS Suite applications, enabling you to navigate data and communicate effectively.
* Coaching Abilities: Experience in coaching staff and delivering feedback, with a natural ability to inspire and motivate others.
* Supervisory Experience: Previous supervisory experience is advantageous but not essential.
What we offer:
* Salary: OTE €45,000
* Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* Health Insurance Group Scheme & Employee Assistance Program (EAP)
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service
* Modern offices with excellent facilities and flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Utilities
Referrals increase your chances of interviewing at PrepayPower by 2x
Sign in to set job alerts for “Customer Service Supervisor” roles.
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Customer Onboarding Manager, Enterprise | EMEA
Dublin, County Dublin, Ireland 2 days ago
Dublin, County Dublin, Ireland 6 days ago
Dublin, County Dublin, Ireland 6 days ago
Customer Escalations and ID & Verification Manager (Maternity Cover Contract)
Dublin, County Dublin, Ireland 2 weeks ago
Dublin 7, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 3 days ago
Naas, County Kildare, Ireland 3 months ago
Dunboyne, County Meath, Ireland 1 month ago
Dublin, County Dublin, Ireland 2 days ago
NARS Assistant Business Manager - Brown Thomas, Dublin (37.5 Hours)
Dublin, County Dublin, Ireland 6 days ago
Dublin, County Dublin, Ireland 21 hours ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 4 weeks ago
Customer Service Administrator - 10 month contract
Dublin, County Dublin, Ireland 2 weeks ago
Customer Service Agent - PART TIME - IRE
Dublin, County Dublin, Ireland 1 month ago
Customer Service Agent (Maternity Cover), Ballymount, Dublin 12
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 days ago
Blanchardstown, Fingal, Ireland 1 week ago
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Submit your CV for possible future roles!
Dublin, County Dublin, Ireland 2 months ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 16 hours ago
Bluebell, County Dublin, Ireland 15 hours ago
Dublin, County Dublin, Ireland 4 months ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 1 week ago
Blanchardstown, Fingal, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr