Job Role Overview
The Technical Support Associate plays a vital role in providing front-line technical support to customers and distributors.
Key Responsibilities:
* Respond to customer inquiries and complaints via phone, email, and web-based tools.
* Provide guidance on product use and troubleshoot customer issues.
* Document complaints and inquiries using established guidelines and procedures.
* Communicate investigation conclusions to customers through written reports and phone conversations.
* Resolve complaints within target timelines.
Requirements and Qualifications:
* A minimum of a 3rd Level Certificate or Diploma in a relevant discipline (e.g. Science, Engineering).
* At least one year of experience working in a medical/clinical environment or customer-facing support role.
* Fluency in Norwegian language is required.
Expected Skills and Abilities:
Excellent problem-solving skills and the ability to work under pressure are essential for this role.
What We Offer:
This position offers an exciting opportunity to join a dynamic team and develop your skills in technical support.