Cloud Support Engineer
About Amazon Web Services
As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
You will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.
Key Responsibilities
* Learn and use groundbreaking technologies.
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
Qualifications
* Advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto.
* Advanced experience in NoSQL technologies like HBase.
* Excellent knowledge of Hadoop architecture, administration, and support.
* 3+ years experience with Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position OR equivalent military experience.
Amazon is an equal opportunities employer. We make recruiting decisions based on your experience and skills.