About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service by providing full and hygienically clean machines that are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily, restocking and cleaning our coffee or vending machines, and serving as a friendly point of contact for clients during visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. In the UK, we deliver a national service relied on by approximately 3,500 businesses, providing tasty beverages and snacks at various locations from workplaces to schools, universities, and hospitals.
What does a usual day look like for a Joy Ambassador?
* Ensure vending machines are filled and cleaned per company guidelines
* Complete stock and cash controls across machines and vans
* Fix occasional faults on machines and report all faults to the Service Desk
* Report accidents, unfit foods, and customer complaints to your Area Manager or Service Desk on the same day
* Provide training to new starters and team members requiring upskilling
* Maintain high customer care standards in a courteous manner
* Conduct regular audits and quality checks on machines and share follow-up actions
* Report machines below hygiene standards to your Area Manager
* Cover sites using a van or public transport as needed
Requirements
* Ability to train new starters
* Ability to complete audits and quality checks
* Adherence to all Health & Safety regulations
* Flexibility and responsiveness to changes
* High level of customer care and presentability
Benefits
* 25 days holiday plus bank holidays
* Life assurance of 2x yearly salary
* Competitive pay rates, higher than competitors in most locations
* Various working patterns, 5 out of 7 days
* Training and certifications in Food Hygiene, Health and Safety, and Food Handling
* 5 weeks paid sick leave
* Clear career development pathways
* Company-provided vans, no commuting costs, van taken home
* Company phone provided
At Selecta, we are committed to equal opportunities, diversity, and inclusion. We aim to make people feel great and create more moments of joy for everyone through our ways of working. #J-18808-Ljbffr