The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.ResponsibilitiesProvide leadership and direction to a team of peopleManage operations and finances of businessRecruit and train new hires on business practicesDrive development of employeesEnsure that quality of work or service is maintainedQualificationsRole OverviewWe are seeking an experienced and drivenGeneral Managerfor our Dundrum location. Reporting to the Business Owner, you will have full responsibility for site operations, team performance, and delivering exceptional customer service.Key ResponsibilitiesOperational ManagementLead all daily site operations to ensure a high-quality customer experience.Manage key performance drivers and maintain the highest standards of service, quality, and hygiene.Develop and implement KPIs to monitor and improve operational performance.Team LeadershipRecruit, train, and mentor staff to build a strong, efficient and customer-focused team.Conduct performance reviews and support ongoing staff development.Foster a positive and collaborative working environment.Customer Experience & Brand StandardsEnsure all customer interactions reflect brand standards.Resolve customer issues promptly and professionally.Maintain excellent visual and operational standards across the site.Business PerformanceMonitor KPIs, sales performance, and customer feedback.Identify opportunities to improve efficiency and profitability.Provide regular performance updates to the Business Owner.Requirements3-4 years' supervisory or management experience in a fast-paced retail or catering environment.Strong leadership and people management skills with a track record of developing teams.Excellent communication, organisational, and problem-solving abilities.Self-motivated, results-driven, and able to work independently.Passionate about delivering outstanding customer service and progressing within a leading brand.If you are interested in this role, please reach out and apply todayManagement and Customer Service experience Strong administrative skillsDemonstrated ability to leadComfort working with budgets, payroll, revenue and forecasting Strong communications skills