As Business Process Manager, you will act as the central link between our customer service division and IT, coordinating the full demand process and translating business requirements into delivered solutions across our three sites in Nenzing, Rostock, and Killarney.
The position will preferably sit in Nenzing but is open to being located in our Killarney location.
This is a role for someone who thrives on building relationships, driving process optimisation, and turning stakeholder needs into real, impactful outcomes.
Key Responsibilities:
Responsibilities shall include but are not limited to the following.
Define and coordinate business requirements for the three sites in Nenzing, Rostock and Killarney with IT, and oversee the entire IT demand process.
Act as the central point of contact for IT demand management and the IT architecture organization within the customer service division.
Understand and analyse the service processes at the three locations, derive functional requirements in collaboration with stakeholders, and develop innovative solution concepts.
Collect, filter and prioritise business requirements according to business value, criticality and strategic relevance for customer service.
Translate business requirements into detailed specifications and oversee implementation through to full qualification.
Identify opportunities for optimisation and automation and promote the adoption of best practices and Liebherr standards in service processes.
Build strong relationships with the customer service departments at all three sites and with IT and facilitate regular communication.
Qualifications and Experience:
A degree in economics, computer science or engineering, or a completed commercial/technical apprenticeship with several years' professional experience
Analytical and strategic thinking, as well as strong problem-solving skills; strong communication skills, negotiation skills and the ability to explain complex issues clearly
Adaptability and the ability to take the initiative in a dynamic environment
Several years' experience in process management, ideally in an international customer service environment, is desirable
In-depth knowledge of service processes and basic IT skills (e.g. ERP, CRM, IT architecture)
Excellent written and spoken German and English
Legal notice: This position is subject to the minimum wage stipulated in the collective agreement for the metal industry.
Actual earnings depend on professional qualifications and work experience.
Our Offer
We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn't enough, we have an early finish on a Friday!
#J-*****-Ljbffr