Customer Support Specialist – German & EnglishLocation:Cork, Ireland (fully onsite)Salary:€34,500/year + Monthly Performance Bonus + €1,000 Sign-On BonusRelocation:4 weeks accommodation for international hiresWhy This Role?Are you a natural communicator who thrives on solving problems and making someone's day better? Are you curious about fintech and looking for a role that offers variety, challenge, and growth?This is more than just a customer service job. This is your opportunity to join a forward-thinking company supporting a global fintech leader—right here in Cork.The Role at a GlanceAs aMultilingual Customer Support Specialist, you'll support users of cutting-edge payment technologies. Your mission? Deliver outstanding support through phone, chat, and email—answering questions, resolving technical issues, and guiding customers with empathy and precision.Your daily work will be diverse and rewarding—no two days are the same.You'll be:Acting as the first point of contact for customersInvestigating queries and delivering timely resolutionsLearning multiple tools and systems to provide fast, accurate assistanceCollaborating with a friendly, international team that supports each otherWhat You'll BringEssential:Full fluency in German and EnglishClear and confident communicatorTech-comfortable: quick to learn and use digital toolsAble to multitask and stay calm under pressureA natural problem solver with attention to detailBonus points if you have:Previous experience in customer support or contact centresA passion for fintech, startups, or innovative digital servicesWhat's in It for You?Compensation & Incentives€34,500 base salaryMonthly performance bonus€1,000 sign-on bonusWellbeing & BenefitsAccess to health & wellness initiatives from day oneGP scheme, vision care, occupational healthContribution towards private medical insurance (based on tenure)Employee engagement programs and social eventsWorkspace & TransportState-of-the-art office: creative zones, gym, coffee bar & subsidised canteenOnsite car parkingCycle-to-work schemeTaxSaver public transport optionsRelocation SupportMoving to Ireland? We'll provide up to 4 weeks of paid accommodation to help you settle inWhy Join Us?Be part of a team that genuinely supports one anotherEnjoy a role where your ideas and input are welcomedGain valuable experience in a booming global industryWork with an employer that cares about your career and wellbeingReady to Start Your Next Chapter?Bring your passion for helping people and your language skills to a role where every conversation counts. Join a vibrant, supportive team in Cork—and grow with us.Apply today and be part of something exciting