Job Summary
As a Major Incident Manager, you will be responsible for responding to critical situations, owning and executing incident management processes to resolution. You will have the opportunity to work in a high-availability technical environment, driving solutions to complex incidents and contributing to process improvements.
Responsibilities:
* Respond to escalations from teams and vendors, including alerts from monitoring systems.
* Owning, executing, and driving incident management processes to resolution using strong facilitation, planning, and time management.
* Command and control of incidents, collaborating with teams and external partners.
* Assess and prioritize multiple incidents based on customer, business, regulatory, reputational, and financial impacts.
* Communicate incident status, resolution, and impacts to stakeholders clearly and concisely.
Key Skills:
* Proven experience solving complex incidents in high-availability environments.
* Ability to lead with influence, work methodically, and calmly under pressure.
* Talented at building and maintaining relationships.
* Excellent communication skills (written and verbal) at all levels of seniority.
* Critical thinking and problem-solving abilities.
About Us
We are a global leader in financial services, providing strategic advice and products to prominent corporations, governments, and individuals. Our first-class approach to serving clients drives everything we do.
Career Benefits
We value our people's diversity and inclusion, striving to create a supportive work environment. We offer equal opportunities and make reasonable accommodations for applicants' and employees' needs.