Senior Enterprise Underwriting Operations Manager
Overview: As a Senior Enterprise Underwriting Operations Manager, you will report directly to the Head of Operations and be responsible for leading the Enterprise Underwriting Operations teams. You will be an integral stakeholder in executing Customer Driven Transformation as a key strategic pillar for Allianz Ireland, overseeing people, operations, performance and ensuring the strategy is operationalized across the enterprise operations area.
Location: Based in Elm Park, Dublin 4 with a hybrid working model.
You will localise and implement the Enterprise Game Plan, including achieving Growth Targets for new and renewing business. Collaboration with IT, Product and Customer colleagues will be necessary to design and implement a broker SME service proposition that prioritises simplicity for customers and brokers, and efficiency for Allianz.
You will interact with the local Board of Management, Executive Management, and management colleagues across the Allianz Ireland business at strategic, operational and reporting levels.
Key Responsibilities
* Leadership responsibility for four Enterprise Underwriting Operations teams, tasked with the operational underwriting of SME property, liability and motor business, together with Social, Schemes, Religious and Education business
* Drive and deliver the strategic and operational goals of the Enterprise Game Plan taking a Customer-Driven approach
* Localise and implement these strategic objectives to deliver through the Enterprise Underwriting Operations area
* Deliver on Enterprise growth targets within the Enterprise Game Plan for both acquiring new business and retaining existing customers
* Represent Enterprise Underwriting Operations at Enterprise Steering & other relevant senior fora as required. Take ownership of allocated topics, working cross functionally as required to deliver
* Collaborate across other departments to actively inform and shape the Enterprise broker service proposition. Set & achieve Beat the Best service standards and develop high performing teams that demonstrate a clear commitment to Customer Driven Transformation
* Plan and control against resource cost & productivity metrics, including; setting of FTE budgets to deliver on business targets (GWP), target productivity ratios (GWP: FTE). Run Control IQ methodology (Active Ops) for Enterprise Underwriting Operations area to plan and maximise capacity utilisation. Take a data led approach to annual budget and corporate planning, applying a longer term strategic lens & supporting with investment cases and rationale.
* Evaluate and align the Enterprise Underwriting Operations Quality Management System with customer, regulatory and underwriting metrics. Deliver on initiatives to improve quality outcomes, lead system and process continuous improvements that enhance customer and underwriting quality
* Lead talent management and succession planning initiatives for the department, and support staff development through PDP
* Create consistency in training standards, including the development of cross-skilled underwriters. Align skills & underwriting authority to target market segments, and proactively retain talent. Deploy knowledge management methods to reduce dependencies on key personnel to enhance operational resilience
* Plan for implementation of change projects including business subject matter expertise input, resource allocation and UAT support
* Manage performance review process, support colleagues and direct reports in the achievement of performance objectives
* Support Operational Finance in maximising credit control and premium collections activities
* Assure compliance with all regulatory requirements, implement compliance by design in all change initiatives and fulfil all reporting obligations
Essential
Key Requirements / Skills & Experience
* A minimum of 5 years’ leadership experience in Operations or Underwriting Management within Financial Services
* Demonstrated experience as a manager of managers/unit leaders, with responsibility for managing large teams
* CIP, Dip CII, Grandfathered or ACII
* A proven track record of B2B Customer Service delivery, against relevant KPI’s (e.g.; service level agreements, targets and quality metrics)
* Experience of delivering through cross-functional teams
* Proven track record of achieving P&L related targets
Desirable
* Experience in working with Commercial Lines (Enterprise) lines of business
* Relevant third level degree/finance related qualification
* Experience with operations or financial management
* Familiarity with the local regulatory context and requirements
* Proficiency in Active Ops Control IQ productivity methodology
* Knowledge and understanding of core Allianz systems and processes
Our Benefits
We offer a competitive remuneration package, generous pension scheme contributions, health insurance, a working from home allowance, numerous wellbeing and family benefits, and a well-connected, accessible location with onsite staff parking and provided lunches.
Allianz plc. is regulated by the Central Bank of Ireland.
This is a hybrid remote/in-office role
Regulatory Notice
Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF2) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let’s care for tomorrow.
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