OverviewWe are looking for a target-driven Credit Controller to work within an established credit control team. The purpose of the role is to ensure that all outstanding bills are paid, in a timely manner, through a combination of monitoring customer account balances, running dunning cycles where overdue balances are identified, and working with account managers to remove any barriers to payment.Department: FinanceEmployment Type: Full TimeLocation: Dublin 18Compensation: €36,000 / yearResponsibilitiesHandling inbound and outbound calls to customers about overdue billsEnsuring all customer queries are dealt with efficiently and promptly to expedite payment of overdue bills.Negotiation, set up, and monitoring of mutually suitable repayment plans.Liaising with billing and other relevant departments to resolve outstanding customer issues that are creating a barrier to payment.Working with third-party collections agencies and dealing with exceptions on final overdue accounts.Ensuring compliance with company procedures and regulatory policies when it comes to the removal of energy supply.Working with our onboarding teams to assess the credit risk of new customers coming on to supply.Adhoc duties as required.Skills, Knowledge and ExpertiseMinimum 2 years’ experience in a customer service /Credit Control environment.Previous utilities experience particularly within Energy/Telecoms would be a distinct advantage.Excellent phone manner with the ability to deal with customers in a calm, tactful and professional manner.Proven ability to work to strict targets to achieve individual and team objectives.Experience of working with a Customer Relationship Management system beneficial.Excel skills and good working knowledge of MS Office would be an advantage.BenefitsCompetitive salary & bonus structurePension Contribution SchemeHealth Insurance Group Scheme & EAP with Laya HealthcareGreat career progression opportunities in a growing company with strong market growthFast-paced and friendly team environmentContinual training and developmentAnnual leave, increasing with service.Modern offices with excellent facilities in Sandyford and the flexibility to work remotelyEstablished CSR, Wellness, and Social Committees, and great social events.Refer a Friend SchemeTax Saver Travel Tickets & Bike to Work Scheme
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