Customer Care Advisor in Dublin (replacing Gladys) Job Title: Customer Service RepresentativeLocation: Rathcoole, DublinSalary: €28,860k per annumMon- Fri- 9am-5.30pmWe have an exciting opportunity for you to join our vibrant team in our award-winning Customer Care department, based at ourDublinoffice. At Lyreco, providing every customer with an excellent quality service is our number one priority and due to our on-going commitment to our customers, we are looking to expand the team to continue to offer an exceptional service.As a Customer Service Representative, you will be responsible for:Providing customers with the highest level of customer experienceBe able to work to deadlines, whilst providing a quality customer serviceUpdating and maintaining the customers records on an ongoing basis.Provide support to sales support to our field based and inside sales teamsPromote products on call, in line with relevant promotional activity.Be flexible in providing support for other teams when requiredThe Ideal Customer Service Representative WillHave excellent communication skills with the ability to articulate your message and build trust with customers and colleaguesHave an excellent telephone manner and customer rapport skills to deliver the best customer care experience.Have the ability to work as part of a team and achieve common goalsBe highly organised with excellent attention to detailBe computer literateLyreco Benefits23 days holiday + BHCompany PensionLife AssuranceEmployee Assistance ProgrammeFree on-site parkingSubsidised canteenCycle to Work SchemeRetail VouchersEye care vouchersIf this sounds like something you may be interested in, please Apply NowAs a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.We're committed to the wellbeing of all our staff and to the sustainability of our environment.Agency CV's will not be accepted.#INDMPUK