Who We Are: Cpl is partnering up with Sirius XM and its brands (Pandora, SXM Media, Ads Wizz, Simplecast, and Sirius XM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices.
Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
Sirius XM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products.
Sirius XMs platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts.
Pandora, a subsidiary of Sirius XM, is the largest ad-supported audio entertainment streaming service in the U.
S.
Sirius XM's subsidiaries Simplecast and Ads Wizz make it a leader in podcast hosting, production, distribution, analytics and monetization.
The Companys advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers.
Sirius XM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada.
In addition to its audio entertainment businesses, Sirius XM offers connected vehicle services to automakers.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world.
Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting.
No matter their individual role, each of our employees plays a vital part in bringing Sirius XMs vision to life every day.
We are proud to be launching a new state-of-the-art technology facility in Dublin, Ireland.
The Dublin-based team will play a critical role in our continued digital transformation and will function as a center of excellence for Sirius XMs global Product and Technology organization.
Sirius XMs new Dublin facility will comprise a workforce primarily focused on software development, automotive technology and engineering, Ad Tech, data science, and analytics.
Talent based in the new technology hub will be charged with developing and implementing best-in-class standards for high-quality, scalable software deliveries for Sirius XMs streaming and in-vehicle audio entertainment platforms.
Sirius XM offers highly competitive benefits at our Dublin office, including a monthly day off on the first Friday of every month.
How youll make an impact: The Production Services Operations Team is made up ofan agile group of 24x7 responders, prepared to handle Technical Incident Management and provide Operational Support for the entire Technology Org.
The technician is responsible for monitoring, triage, incident management and technical support of the Sirius XM Consumer Brands in order to provide the best experience for the Customers and the business at large.
What youll do: Duties and Responsibilities: Responsible for guiding all problems through the incident management process: Problem Intake Triage and Investigation Internal Business Stakeholder communications Resolver Escalation Resolution Validation Problem Management Daily Technical Operations Software Deployments System Alarm Management Operational Record Keeping and Documentation Maintenance Collaboration with Subject Matter Experts across the Organization for Continuous Improvement Opportunities What youll need: Minimum Qualifications: Associate Degree, Technical School or military training in computer systems management and monitoring or related area of equivalent experience.
2 years of experience working in a 24x7x365 multi-shift environment where the main focus is monitoring and incident management.
Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
Must possess the ability to take initiative and deliver through ambiguity.
Requirements and General Skills: Excellent interpersonal skills and ability to interact effectively with staff at all levels Excellent written and verbal communication and presentation skills Excellent organizational skills and attention to details Ability to work independently and on a team in a fast-paced environment Strong time management skills, with the ability to prioritize and multitask Must be available to work a flexible schedule including weekends, holidays, and overnight shifts Must have access to consumer devices to validate streaming services remotely Technical Skills: Thorough knowledge of Slack, Zoom and Google Suite Working knowledge of Service Now and Atlassian Suite, including Ops Genie, is a plus Familiarization with streaming technologies Ability to generate technical operational documentation and standard operating procedures in support of incident management processes Our goal at Sirius XM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation.
Sirius XM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Skills: application support system monitoring incident management Benefits: Work From Home Remote job Annual leave Sick leave Permanent job nice team pensions healthcare insurance