WHY WORK WITH US?
As Glandore continues to grow and expand, our team does too. Working at Glandore allows you to engage with a diverse range of industries and individuals. We value the importance of workplace wellbeing, striving to develop long term connections and relationships with everyone we work with. An Irish family-run business since 2001, we offer a fun, energetic, hard-working environment with a helpful, flexible and dynamic approach.
WHAT'S IT ALL ABOUT?
We currently have an exciting role as an
Operations Manager in Belfast. The Operations Manager will primarily assist the Head of Operations with day-to-day management of 2 business centres by providing 5-star service at all times. This is a key position within the company and will be the main point of contact for members, and suppliers.
This is a full-time, permanent position based on-site in Belfast City Centre.
WHAT YOU'LL BE DOING:
Business Centre Management:
* Manage the day-to-day operations of the two Belfast business centres with responsibilities for Property Maintenance, Front-of-House Reception, Meeting Rooms, Cleaning and Member Services
* Responsible for maximizing revenue and reducing operational/running costs in all areas outlined
* Responsible for all maintenance contract management from tendering, renewals and on-site works carried out in both centres
* Setup new contracts with suppliers and follow-up on all key benchmarks (quarterly or annual inspections, service reports, etc.)
* Engage actively with suppliers and contractors to ensure work is being delivered at a high standard and at the best possible agreed price
* Actively explore avenues to reduce costs and consumption associated with energy / waste
* Ensure the Front-of-House operates smoothly, maintaining efficient office administration
* Manage a CRM and FM software system, to ensure accuracy and speedy delivery of service
* Responsible for co-ordination of member moving in/out to include preparing offices and inducting new clients to the buildings
* Oversee meeting room bookings and setups
* Personnel management to include recruitment, induction, training, managing and scheduling of staff
* Conduct regular one-to-one and team meetings, job chats and appraisals with team
* Assisting with sales, marketing and business development as required, promoting Glandore products and services at any available opportunity
* Primary Contact for emergency communications including after hours
* Manage event support for the Business Development Team, co-ordinating with the Community Executive to ensure events are supported and successful
* Monitor facilities online tracking platform to ensure tasks are being actioned and closed off in a timely manner. Make corrections where necessary
Health and Safety
* Have good understanding of, and promote, H&S and Fire Safety regulations as they pertain to the office environment and ensure Glandore's compliance
* Make corrections where necessary to meet standards and regulations
* Engage with consultants to ensure we are always getting the best value
Maintenance and Cleaning
* Maintaining high standards of presentation throughout the building
* Follow-up with Contractors for regular audits, standard checks and corrections
* Ensure all cleaning consumables are being utilised efficiently, and waste is minimised
* Actively follow-up with members to ensure office cleaning is as per our required standards and ensure member satisfaction
Technical Equipment
* Able to quickly comprehend the basics of a phone management system
* Able to quickly comprehend the basics of an access control system
* Must have basic understanding of how a network is setup (will make learning other items easier)
Finances
* Must have experience creating and managing annual budgets
* Generate accurate monthly invoices and follow-up on debtors as required
* Review all supplier and contractor invoices against work sheets and work completed
* Constantly review cost management options as well as revenue generating options
Reports
* This position will report into the Head of Operations in Dublin (travel to Dublin once a quarter will be required)
* This position will have a team of 3-4 direct reports as well as a number of contractor/supplier engagements including housekeeping and maintenance
WHAT WE'D LIKE FROM YOU
* Must have 3
rd
level degree or at least 5 years in a management position with direct responsible for property management and team leadership.
- Have a good general understanding of building management systems, including HVAC and plumbing
- Highly motivated to do the best job possible and aim for excellence. Good is not good enough
- Hands on approach to getting things done when needed, but can delegate as requried
- Client focused in thought and action
- Embrace 'team' values and be a role model 'team leader'
- Relaxed and calm by nature, under all circumstances
- Diplomatic and professional in their engagement with others
- Experience in managing facilities and operations across multiple buildings
- Strong organizational skills & ability to work well under pressure
- High accuracy and attention to detail
- Must have a warm and outgoing personality
- Excellent written and verbal communication (fluent English essential)
WHAT WOULD BE A BONUS TO HAVE
* CRM Systems (Nexudus, Fidelio, Opera, etc..)
* Access Control Systems (ATS, HID, etc..)
* CCTV (TruVision, CHUBB, etc..)
* Building Management System (Trend, Siemens, etc…)
* PBX and Phone management system (Avaya, EVOT, 8x8, etc...)
* H&S Training
* Fire Safety Training
* MS Office Suite (Word and Excel in particular)
* AV Equipment
COMPANY BENEFITS
* An opportunity to join team focused company that seeks to promote wellness in the workplace and organises monthly team lunches and parties.
* A chance to join a growing Irish family-owned business that encourages our employees to innovate and explore new ideas.
* Working within a prestigious, Belfast city centre location
* Complimentary workplace wellness programme with seminars, exercise classes and pamper days
* We value our staff and believe a happy workforce is one that is able to switch off. We pride ourselves in being a company that discourages emails, phone calls outside of work hours & at weekends.
* We place a huge importance on sustainability and our CSR activities.
* Pension Plan with company contribution
* Partner perks & benefit discount rates, including VHI Healthcare
* Life insurance
HOURS
Work-day hours are 08:30 – 17:30, Mon – Fri however some ad-hoc work outside of these may be required, depending on events and business needs.