Desktop Support Engineer Level 2Initial 6 Month ContractDublin - HybridThe Job:Build, configure, and support Windows 11 endpoint environmentsManage endpoint configuration, compliance policies, and application deploymentsSupport device provisioning, onboarding, and lifecycle managementImplement and maintain endpoint security controls, OS hardening, and protection standardsProvide advanced troubleshooting across hardware, operating systems, and applicationsSupport and maintain end-user hardware including laptops, monitors, docking stations, and peripheralsEnsure user workstations meet agreed setup and ergonomics standardsAct as an escalation point from the Service Desk for EUC-related issuesSupport asset management, device inventory, and hardware refresh cycleAdminister and support Microsoft 365 services including Teams, Exchange Online, and OneDriveManage Entra ID, Conditional Access, MFA, and device compliance policiesAssist with user onboarding/offboarding and licence managementMonitor service health and support EUC / M365-related initiatives and projectsCreate and maintain technical documentation and runbooksThe Job:3-5 years' experience in End User Computing, Desktop Engineering, or Endpoint Support rolesComTIA A+, CompTIA Network+, Microsoft 365 Endpoint Administrator Associate, ITIL Foundation or similar service management awareness certifications are highly desirableStrong hands-on experience with Windows 11 environmentsProven experience with modern endpoint management tools (Intune and/or SCCM)Strong Microsoft 365 administration experience (Teams, Exchange Online, OneDrive)Experience administering Entra ID, Conditional Access, and MFASolid understanding of endpoint security, encryption, and compliance controlsStrong troubleshooting skills across hardware, OS, and application layersExperience supporting end-user hardware and peripheral devicesBasic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi)Ability to work independently and act as a senior escalation pointStrong communication skills and a customer-focused approach