Job Summary
We are seeking a highly skilled and experienced professional to provide full-time support to our busy operations team. The ideal candidate will have strong route planning experience, good geographical knowledge of the Island of Ireland and UK, and previous experience in freight operations.
Main Responsibilities:
* Complete day-to-day processing of import manifests and bookings in line with company policy and procedures.
* Provide excellent customer service by responding to customer enquiries and requests in a timely and professional manner.
* Meet operational day-to-day delivery needs of customers in the most cost-efficient and effective manner.
* Manage files accordingly, and input billing and costing as per company procedures and time frames.
* Keep customers informed on order progression and any deviations, exceptions, or changes that may arise.
* Communicate with other departments and external parties to resolve discrepancies raised by agents.
* Display and promote a positive work environment through respect and support for colleagues.
Requirements:
* 3-5 years of similar experience.
* Previous office administration experience in an extremely fast-paced environment.
* Knowledge of the Logistics/Freight Industry would be a distinct advantage.
* Good communication skills with proven work performance results.
* Exposure to working to KPIs and deliverance of same.
* Demonstrated ability to speak and write in English fluently.
* Highly proficient in Excel and Reports.
* Professional and focused approach with high level of attention to detail.
* Customer-focused with desire to strive for excellence.