Customer Service Executive – Office based in Dublin 9, Dublin
Client:
Excel Recruitment
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d215f83dfabc
Job Views:
2
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
Customer Service Executive – Office based in Dublin 9
My client manufactures and sells their own well-recognized brand of products into DIY, hardware, and builders’ merchants nationwide. They also sell their professional range directly to end users such as construction companies and large manufacturers.
They are recruiting an experienced Customer Service person to join the team in their Dublin 9 head office and warehouse. This is a full-time office-based position with hours Monday to Friday from 8.30am to 5pm.
The ideal candidate will come from a B2B sales or customer service background, possessing a professional manner to deal with retail customers at head office level. You will communicate with customers over the phone and via email, processing orders, problem-solving, and coordinating with the warehouse team.
Proficiency in using Excel and SAP (or a similar CRM) would be an advantage. I would also consider a warehouse operative who has some admin experience and would like to progress into an office role.
Package: Salary €35k may be negotiable but must reflect experience, Company Bonus, 25 days holidays, 5% Pension Contribution, Discounted Health Insurance.
Responsibilities for the job of Customer Service:
* Maintain and update price files
* Process customer orders
* Maintain customer relationships over phone, email, and some face-to-face interactions
* Create Excel reports such as on-time delivery, forecasting, and sales vs forecast
* Liaise with the sales reps and the warehouse team
* Provide excellent customer service, addressing and resolving any issues
* Communicate with customers regarding delivery delays or out-of-stock products
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