Assistant Concession Manager Job Overview
We are seeking a talented and experienced professional to fill the role of Assistant Concession Manager. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and leading a team to achieve high performance standards.
Key Responsibilities:
* Provide expert styling advice and support to customers, demonstrating a deep understanding of our products and services.
* Analyse sales data and collaborate with the Concession Manager to identify areas for improvement and develop strategies to maximise department performance.
* Lead and motivate a team of Sales Advisors to consistently deliver outstanding service and presentation standards.
* Support the recruitment process and ensure effective onboarding and training for new team members.
* Identify and nurture future talent, contributing to development plans that support team progression.
* Oversee daily store operations, ensuring efficiency and alignment with brand standards.
* Act as a brand ambassador, consistently delivering the best possible experience for every customer.
Requirements:
* Customer Focus: You have a genuine passion for engaging with customers and delivering outstanding service.
* Product Knowledge: You have a strong interest in our products and enjoy sharing that enthusiasm with customers.
* Eagerness to Learn: You are open to feedback and actively seek out opportunities for personal and professional development.
* Excellent Communication: You are clear, confident, and empathetic in both customer and team interactions.
* Team Leadership: You have proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
* Coaching & Development: You are experienced in giving constructive feedback and supporting others to grow and improve.
* Analytical Thinking: You have developed a solid understanding of key retail KPIs and how to use them to drive performance.
* Adaptability & Flexibility: You are comfortable working varied hours, including evenings, weekends, and holidays.
* English Language Skills: You possess excellent written and verbal communication skills in English.