European Sovereign Cloud Operations Manager
We are actively seeking an experienced Operations Manager to spearhead the launch of our inaugural European Sovereign Cloud initiative. As a critical member of our team, you will be responsible for leading a team of highly technical support engineers in the ESC space.
The ideal candidate will have strong technical and analytical skills, with a focus on operational excellence and quality management. Experience with project and product management, as well as data-driven decision making, is highly desirable.
You will be surrounded by smart people who are passionate about cloud computing and believe that world-class support is critical to customer success. Your team will field technical inquiries from customers who want help using our services, and you will work directly with engineering teams to ensure quick resolution and high-quality customer experiences.
PREFERRED QUALIFICATIONS
* Strong business, operations and technical vision; experience operating mission-critical online services
* Experience in an internet operational environment, including multiple data centers and thousands of servers
* Experience managing IT environments on behalf of customers
* Experience as a systems administrator or software development engineer; experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby and Python