Join to apply for the Senior E-commerce Executive role at Kilkenny Design
Join to apply for the Senior E-commerce Executive role at Kilkenny Design
Location: Dublin / Hybrid
Department: E-commerce / Digital
Reporting To: Head of E-commerce / Senior eCommerce Manager
Type: Full-time
About The Role
Kilkenny Design, who operate a domestic and international eCommerce websites, have an exciting opportunity for an experienced eCommerce Executive to join a fast-paced company. This is a hands-on role with plenty of scope to make your mark on a portfolio of high traffic ecommerce websites. We are seeking a commercially-driven, numerate, and highly motivated Senior E-commerce Executive to elevate trading and merchandising performance of our retail websites. This is a pivotal role within our digital team, responsible for launching products, building pages, delivering a best-in-class online shopping experience, maximizing trading performance, and ensuring the websites consistently meet and exceed KPIs.
You'll be a driving force behind the commercial performance of our e-commerce business, constantly optimizing the customer journey, improving conversion, and delivering a compelling and profitable product experience across all categories.
Key Responsibilities
E-commerce Trading & Merchandising
Own the daily, weekly, and seasonal e-commerce trading performance and all related KPIs.
Actively manage websites merchandising, including the execution of commercial strategies to drive sales and margin.
Launch of all new products to the websites, including the commercial optimization of product presentation, pricing, positioning, and categorization.
Monitor and optimize the performance of the websites search bar, on-site widgets, and merchandising.
Take full accountability for websites stock availability, including managing bestsellers, improving slow sellers, removing underperforming products, and forecasting demand.
Own and optimize pricing and margin strategies in alignment with business objectives.
Ensure all promotional and sale activity is launched on time and in a commercially impactful way.
Build and optimize landing pages, sourcing visuals and tiles in collaboration with the marketing team.
Website & Digital Experience
Conduct regular website walks to identify commercial and experiential opportunities for optimization.
Take full ownership for identifying key features and improvements required for the websites to be a superior CX in the market.
Build robust business cases for new website features based on performance data, customer needs, and market benchmarks.
Collaborate closely with IT and digital development partners to deliver new features end-to-end, from ideation through to launch including testing and sign-off.
Focus all development efforts on driving improvements in user experience (UX), user interface (UI), and conversion rate.
Analytics & Reporting
Lead daily, weekly, and quarterly reporting on e-commerce performance with clear, actionable insights.
Continuously monitor web analytics and KPIs to proactively drive trading decisions.
Take ownership of actions in response to performance trends, demonstrating a "trader mindset."
Cross-functional Collaboration
Work closely with internal and external marketing teams to ensure marketing traffic aligns with trading strategy.
Partner with buying administration and supply chain teams to ensure stock levels meet demand, especially ahead of peak trade periods.
Collaborate with creative and content teams to deliver effective on-site storytelling and visual merchandising.
Collaborate with the Customer Service and the CX team to stay close and hear the voice of the customer.
Market Awareness
Monitor competitor websites, pricing, and digital strategies to benchmark and inform internal trading tactics.
Make recommendations on category performance and product gaps based on market trends and performance data.
About You
3-5 years of hands-on e-commerce trading experience within a fast-paced omnichannel retail environment.
Deep understanding of online merchandising, trading levers, and commercial KPI management.
Strong experience owning the end-to-end launch and optimization of new products online.
Highly numerate, analytical, and data-driven with strong proficiency in web analytics tools (e.g., Google Analytics, GA4, excel, merchandising technology, AI or similar).
A self-starter who takes ownership and thrives on accountability.
Strong commercial instinct, with the ability to interpret data and translate it into action quickly.
Exceptional attention to detail and a relentless focus on trading the websites to perform.
Experience working cross-functionally with marketing, buying, and supply chain teams.
Proficient in CMS, merchandising tools, and e-commerce platforms.
Positive, collaborative, and adaptable - fits well within a high-effort, high-support culture.
Friendly, open, hardworking, and honest - someone who brings positive energy to the team.
Whats in it for you?
Be part of a fast-paced, growing digital team in a high-impact role.
Own the trading performance of a core retail channel.
Collaborative, supportive team environment where high effort is matched with high support.
Opportunity to shape and influence the digital future of a respected omnichannel brand.
Join an award-winning eCommerce Team
Bring the best version of yourself to a highly supportive, hard-working, culture
An opportunity to make a meaningful impact on the future growth path of the business in an environment that wants to hear all of your great ideas and experience
Competitive remuneration
More About Kilkenny Design
Kilkenny Design are a leading gifting retailer with prominent stores across Ireland, along with a thriving eCommerce business. Our customers love the beautiful range of products that we source for them and the customer focussed service that we offer. We pride ourselves in our 5* customer service, where we live and breath going above and beyond for our customers. We also go above and beyond for each other and are famous for our highly supportive, hard-working, culture. Our people tend to not want to leave us!! You might not realise that we have recently takin over retail for iconic locations such as the Cliffs of Moher and Bunratty Castle - we are extremely proud of this! Our eCommerce business is the fastest growing area of our business. We have a large established omnichannel domestic audience and, in recent years, a rapidly growing international eCommerce business where we target USA, Canada, UK, Europe, Australia and more... To learn more please visit www.kilkennydesign.com
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Retail
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