Job Title: Hospitality Services Director
We are seeking a highly skilled and experienced Hospitality Services Director to lead our Front Office team. As a key member of our management team, you will be responsible for delivering exceptional customer service and ensuring that our guests receive a warm and professional experience.
Responsibilities:
* Deliver outstanding customer service at all times and handle guest queries or complaints in a professional manner.
* Maintain strong internal communication and promote good customer relations within the team.
* Oversee daily Front Office operations, ensuring accuracy in administrative tasks, reports, and transactions.
* E nsure adherence to company policies on accounting, credit, cash handling, and key management.
* Stay informed on hotel services, packages, and promotions to support up-selling and revenue goals.
Requirements:
* Proven experience in a front office or guest-facing supervisory/management role within the hospitality sector.
* Excellent customer service skills with the ability to handle complaints in a professional and courteous manner.
* Strong organisational and administrative abilities with a keen eye for detail and accuracy.
* Good knowledge of hotel operations, including reservations, billing, and front desk systems.
* Effective communication and leadership skills to manage and motivate a team.
* Flexibility to work a variety of shifts while maintaining high standards under pressure.
* Understanding of hotel accounting procedures, including cash handling, credit policies, and debtor management.