At Lilly, we unite caring with discovery to make life better for people around the world.
We are a global healthcare leader headquartered in Indianapolis, Indiana.
Our employees worldwide work to discover and bring life-changing medicines to those in need, improve understanding and management of disease, and give back through philanthropy and volunteerism.
We prioritize our work and put people first, seeking individuals committed to improving lives globally.
Overview At Eli Lilly Cork, we are a diverse team of over 1,600 employees across 38 nationalities, delivering innovative solutions across various Business Service functions including Finance, Information Technology, Medical, and Clinical Trials.
Located in Little Island, our campus offers flexible hybrid working, healthcare, pension, life assurance benefits, subsidized canteen, onsite gym, travel subsidies, and parking.
We also support holistic development through services like People Development, Educational Assistance, and wellbeing initiatives.
Eli Lilly Cork is committed to diversity, equity, and inclusion (DEI), supporting all ethnicities, nationalities, cultural backgrounds, generations, sexualities, disabilities, and genders through initiatives like EnAble, Age & Culture, LGBTQ+, and GIN-Gender Inclusion Network.
EnAble specifically partners with Access Lilly to promote accessibility and awareness, fostering a disability-confident culture.
Join us to be creative, innovative, and authentic!
Position Details This is a 12-month fixed-term contract within the Global HR Solutions team, which provides end-to-end HR services and partnerships worldwide.
As an Expert Specialist, you will collaborate with HR, employees, and managers to manage various HR processes and transactions.
Your key responsibilities include:
Handling first-line inquiries via calls, chats, and emails. Processing HR transactions, maintaining case accuracy, and closing cases. Advising managers and employees on HR policies and procedures. Guiding users on systems like Workday and intranet to find information and submit requests. Understanding service scope and SLAs, and driving performance improvements. Escalating complex cases to the Center of Excellence and managing inquiries accordingly. Maintaining electronic employee files. Providing feedback and sharing learning with content governance and training teams. Supporting high-quality HR experiences and maintaining employment information. Conducting data quality reviews and testing system upgrades. Basic Qualifications 2+ years' experience in customer service, administration, or operations preferred. Bachelor's Degree (preferably in HR) or equivalent work experience. Additional Skills/Preferences Knowledge of HR practices. Experience in shared services and Workday. Strong data management, communication, and stakeholder management skills. Ability to navigate systems and adapt to ambiguous environments. Lilly is dedicated to supporting individuals with disabilities.
If you need accommodations during the application process, please complete the workplace accommodation request form.
We do not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status.
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