Customer Service Representative
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We are currently seeking a Customer Service official at our North Dublin location.
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As a key member of our team, you will be tasked with greeting and engaging with customers on the banking hall floor – enquiring as to their needs. You will guide customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required. Handling basic queries and complaints – directing to senior staff as required. Engaging with customers using iPads, updating customer information and sales needs.
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* High standard of service experience and demonstrated awareness of the importance of same
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* Resilient and hard-working – busy work environment
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* Good communication and interpersonal skills – ability to work as part of a team in a busy branch
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* Ability to adapt to new technologies, using digital platforms to enable customers to self-serve
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What you'll need to succeed
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* High standard of service experience and demonstrated awareness of the importance of same.
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* Good communication and interpersonal skills – ability to work as part of a team in a busy branch.
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What you'll get in return
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Opportunity to develop valuable skills in customer service and administration, and experience in a dynamic, team-oriented workplace.