Overview
Our client is expanding their team and seeking an experienced Reservations Manager!
This new role will lead their Reservations Department and ensure the smooth handling of all individual and group bookings.
Responsibilities
Lead and develop the Reservations team to deliver exceptional service and accuracy.
Oversee all reservations processes, ensuring compliance with brand standards and system accuracy (Opera, MARSHA, EMPOWER).
Manage room inventory and support revenue strategies to optimise performance.
Coordinate group bookings with Events and Sales teams, ensuring all details are delivered seamlessly.
Act as the point of contact for guest inquiries, VIPs, and corporate clients.
About You
2-3 years' experience as a Reservations Supervisor (or similar) in a 4- or 5-star hotel.
Strong leadership skills with the ability to inspire high performance.
Excellent communication, organisational, and problem-solving skills.
Proficiency in Microsoft Office (Excel essential); knowledge of Opera PMS and Marriott systems is desirable.
Why join the team
Accommodation Assistance Offered
Competitive Salary
Additional leave in line with service after two years of service
Monthly contribution towards employee's Health and Wellbeing
Complimentary employee bus service to and from Bray Dart station daily
Learning and Development with opportunities for career progression
Employee Hotel Discounts for Marriott and MHL hotels.
Complimentary Car Parking
Meals while on duty
Employee Recognition Awards
Uniform laundered
Benefits
Additional leave
Bike to work scheme
Company events
Employee assistance program
Employee discount
Food allowance
On-site parking
Sick pay
Wellness program
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