AIML Data Operations Annotation Analyst - French Belgian - 12 Month Contract
Cork, County Cork, Ireland
Machine Learning and AI
Description
Our team is comprised of talented individuals passionate about AIML, dedicated to ensuring Apple services are at their best. As part of the Data Operations team, you'll play a central role in enhancing the user experience. We operate in a fast-paced, dynamic, technology-focused environment. As an Annotation Analyst, you'll annotate data, which can include audio and visual data, and evaluate responses from customers who have opted into the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses against guidelines. Flexibility and the ability to prioritize tasks are essential. We focus on the user experience, thinking creatively about how customers use our products, and leveraging this knowledge for improvements. We believe diverse backgrounds, perspectives, and passions help us innovate. Training will be provided to help you understand, support, and improve the customer experience. This position requires working Monday through Friday, with hours starting between 7am-9am and ending between 4pm-6pm local time, with scheduling flexibility based on business needs. The role offers competitive pay, benefits, eligibility for our stock plan, time off, and employee discounts.
Minimum Qualifications
* Proficiency in reading, writing, and comprehending French Belgian to support the language-specific market
* Fluency in English reading, writing, and comprehension to collaborate with international teams
* Excellent active listening skills with an ability to understand verbal nuances
* Knowledge of the local region and cultural variations
* Demonstrates integrity and a focus on customer privacy
Preferred Qualifications
* Attention to detail and critical thinking skills in evaluating language usage and dialects
* Strong organizational skills and meticulous attention to detail
* Ability to independently navigate systems and tools
* Experience in content review or similar environments; prior testing experience is a plus
* Flexibility and adaptability to changing workflows and responsibilities
* Willingness to share expertise and accept feedback within a team
* Ability to work independently, making timely decisions and taking appropriate actions
* Experience as an end user of Siri, similar AI assistants, or other AI technologies
* Proven ability to meet or exceed targets within tight deadlines
* Skill in identifying business process solutions to increase efficiency
* Capacity to maintain focus and achieve high results despite large volumes of tasks
* Willingness to work with safety data, which may include offensive material
* Comfort with repetitive tasks and ambiguous scenarios
* Bachelor’s degree or equivalent job-related experience
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