German Speaking Hospitality Support Specialist
This is an exciting opportunity to join our dynamic team as a German speaking Frontline Support Specialist with hospitality experience. We are currently establishing our presence in Ireland, making this a great time to get involved from the outset.
We are looking for someone who has excellent problem-solving skills and can resolve complex issues ranging from OS and application faults to creatively improving solution design.
In this role, you will provide frontline support for Opera PMS (Cloud & On-Prem) and other approved PMS incidents & tickets. You will also work with stakeholders to establish and improve workflows and quality support.
Key Responsibilities:
* Provide frontline support for Opera PMS and other approved PMS incidents & tickets
* Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
* Work with stakeholders to establish and improve workflows and quality support
Requirements:
* Understanding of infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring
* Exchange online (mailbox creation, management, migration, mail-flow etc.)
* Basic knowledge in Networking (TCP/IP, DNS)
* Fluent in reading, writing and spoken German and English language skills
* Strong administrative skills are essential, with outstanding demonstrated coaching and development skills
Preferred Qualifications:
* College degree in Hospitality Management, or equivalent
About Us:
We are a progressive company committed to delivering exceptional service to our clients. If you have a passion for hospitality and are looking for a challenging and rewarding role, we encourage you to apply.