JOB TITLE: VEHICLE SALES EXECUTIVE
RESPONSIBLE TO: SALES MANAGER
OVERALL OBJECTIVE: PRIMARILY THE SALE OF PRE-OWNED PASSENGER AND COMMERCIAL VEHICLES, CUSTOMER EXPERIENCE DELIVERY AND INVENTORY MANAGEMENT
Our sales team is the most customer facing department in our business and is therefore integral to communicating the brand's ethos daily.
If successful, you will be required to work as a key member of our sales team, to continuously deliver the highest level of satisfaction to all customers.
You will also be required to continually strive to grow our sales, our brand and meet sales objectives.
This is an exciting opportunity to work in a small team of dedicated individuals, to give direct input on the direction of the sales department and have the opportunity to grow in line with our ambitious growth plans.
MAIN RESPONSIBILITIES:
→ Maintains good relationships with customers by meeting and exceeding their expectations
→ Develop and maintain comprehensive product knowledge in respect of all vehicles, prices, promotions, funding and taxation of vehicles
→ Actively prospect for new customers by cold calling, emails and use of the appropriate databases
→ Follow up every sales opportunity through the company website leads, customer enquiry calls and emails
→ Follow the sales process, designed to achieve maximum results from the available sales opportunities and improve that process where appropriate
→ Deliver the highest level of customer satisfaction continuously
→ Sell an agreed volume of vehicles as mutually agreed
→ Pursue and achieve incremental sales and profit opportunities through the sale of finance, warranty and accessory sales
→ Provide expert and prompt advice to new and existing customers regarding the various products that are available in the new / used vehicle department
→ Participate in external promotional activities to raise the profile of the brand and generate sales opportunities
→ Qualify the customers' needs and present the dealerships products and services which will enable these needs to be met
→ Establishes the most appropriate way for the customer to fund their acquisition (PCP / Hire Purchase / Other funding arrangements), according with FCA regulations
→ Conducts a structured and professional vehicle handover in accordance with the vehicle handover checklist, guide and customer pack for the appropriate product
→ Maintains regular contact with all customers both with pre and post-sale
→ Maintains and updates customer contact data on sales showroom management system and dealer CRM on a daily basis
→ Undertake all administration requirements of the position to include relevant paperwork and reports
→ Understands and complies with all appropriate sales legislation
→ To increase awareness of the brand through innovative and promotional initiatives.
Skills and Competencies:
→ Minimum of 3 years' experience in a Retail environment
→ Focus on the use of technology in the customer journey
→ Strong lead follow up ethos
→ Strong communication skills with internal and external customers and stake holders
→ Strong skill in closing deals and turning enquiries into sales
→ Proficient in Microsoft Office Package (Word, Excel, Email)
→ Experience of using a customer centric CRM system desirable
→ Confident both in front of and behind a camera for promotional activity
→ Ability to prospect effectively
→ Ability to qualify customers effectively
→ Ability to present and sell the unique selling points of all products
→ Ability to manage and close existing deals while cultivating new opportunities
→ Build and maintain relationships across the business
→ Time Management skills -Work independently in a busy, active environment, managing own time and workflow
→ Strong problem-solving ability to identify and resolve queries in a professional and timely manner
→ Present a professional image to both internal and external customers, through attitude, behaviour and personal appearance
→ Possess strong attention to detail with administrative functions
→ Full drivers license is essential.
Job Type: Full-time
Benefits:
* Employee discount
* Free or subsidised travel
* On-site parking
Work Location: In person