This advertisement is being made as per the Labour Market Needs Test (LMNT) for a Non-EU employee, in order to check the availability of any EU national for the role as a preference.
There is no active recruitment for this role. If this role would have been of interest to you, please support our research/means testing by applying. No response or interview will be given.
Key Responsibilities
* Provide daily supervision and support to team members across clinic and contact centre settings
* Monitor and drive achievement of individual and team KPIs, including sales, booking conversions, and service levels
* Assign duties and ensure operational coverage across all locations
* Deliver ongoing coaching, mentoring, and performance feedback to staff
* Conduct call and service quality reviews, ensuring consistent standards of care and communication
* Ensure effective communication with internal team members and management across all departments
* Support the onboarding and training of new team members
* Assist in the recruitment process including candidate screening and interviews
* Provide guidance and support in handling patient queries, concerns, and complaints
* Manage patient flow in-clinic and ensure front-of-house experience meets brand standards
* Oversee accurate and timely appointment scheduling, payments, and patient record updates
* Collaborate with management on reporting, process improvement, and team development
* Ensure GDPR compliance and uphold all data protection, safety, and quality policies
* Actively participate in patient safety, risk mitigation, and quality improvement initiatives
* Carry out any additional duties as required to support business needs
Skills & Atttributes
* Excellent communication skills
* Excellent attention to detail
* Excellent clinical skills
* Strong service ethic
Job Types: Full-time, Permanent
Benefits:
* Employee assistance program
* Employee discount
* On-site parking
* Store discount
* Wellness program
Experience:
* Customer service: 1 year (required)
Work Location: In person