Incident ManagerJoin to apply for the Incident Manager role at Robert Walters.Step into an exciting new chapter as an Incident Manager with a world‑leading financial institution in Dublin. As an Incident Coordinator, you’ll be at the heart of impactful incident resolution, driving clear communication and process improvements that strengthen operational resilience. If you’re eager to make a real difference while enjoying genuine support and balance, this role offers everything you need to thrive.What you’ll doYour days will be filled with collaboration as the primary escalation contact, facilitating smooth communication between technical experts, business units, and leadership teams. You’ll create virtual spaces for rapid teamwork during urgent events, keep meticulous records of incident progress, and ensure regulatory obligations are met through thorough reporting. By leading post‑incident reviews and driving process enhancements, you’ll help shape resilient practices that safeguard operations.Act as the go‑to escalation point for incidents, directing and coordinating resolution efforts with internal and external teams.Champion clear communication escalation, ensuring all stakeholders are informed according to established processes.Lead regulatory reporting during incidents, gathering information and submitting accurate regulatory documentation.Assess incident complexity and activate crisis management protocols when needed.Maintain up‑to‑date virtual meeting or chat room memberships so all relevant stakeholders are included.Activate and manage the Incident Room or virtual chat rooms to enable real‑time teamwork during critical events.Follow robust processes for every incident, ensuring consistency and compliance with company standards.Support progress tracking toward resolution by preparing clear updates for senior management.Organise engaging post‑incident meetings to share actions and ideas for preventing future issues.Contribute valuable input into detailed post‑mortem reports by gathering insights from all involved parties.What you bringYour journey as an Incident Manager will be powered by hands‑on experience navigating complex incident response situations within large organisations. You’ll bring deep familiarity with regulatory frameworks like DORA regulations and exceptional interpersonal skills that allow you to connect meaningfully across multicultural teams.Demonstrated understanding of DORA regulations and thresholds.Clear verbal and written communication skills in English.Previous experience as an Incident Manager.Willingness to participate in on‑call rotations.Proven ability to multitask efficiently.Quick reactivity combined with problem‑solving skills.Experience working collaboratively with diverse profiles, including technical experts and senior executives.Capacity to remain calm under pressure.Familiarity with ServiceNow is desirable.Knowledge of Operations Resilience methodology or prior experience managing multi‑site events is advantageous.What sets this company apartThis organisation truly stands out for its passionate commitment to building an inclusive workplace where every voice matters. Employees enjoy flexible hybrid working arrangements paired with generous paid leave policies that promote genuine work‑life balance. Wellbeing is at the forefront with private medical insurance, life assurance, invalidity cover, behavioural health networks offering counselling services, and robust mental health support initiatives. The company invests wholeheartedly in learning opportunities, encourages involvement in sport & social clubs, and supports diversity & inclusion networks. It actively welcomes applications from under‑represented groups and ensures reasonable adjustments are available throughout recruitment.What’s nextReady to take your career up a notch while making a real impact? This is your chance – don’t miss out!Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.Job detailsSeniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: FinanceIndustry: Banking
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