Job Title: Vehicle Service Professional
Overview: We are seeking an experienced and customer-focused individual to join our service team as a Vehicle Service Professional. In this role, you will provide exceptional service to our customers, ensuring their vehicles receive the highest level of care and attention.
The Role: As a Vehicle Service Professional, you will be responsible for:
* Providing a high level of customer service, responding to customer inquiries, and converting customer enquires to service bookings.
* Managing service bookings, ensuring all customer concerns are correctly captured on the job card.
* Coordinating with the sales department to identify potential new/used car sales prospects.
* Communicating with customers regarding progress of services, changes in cost-estimates, promised time of delivery, or recommended services.
* Administering new and used vehicle warranty repairs in accordance with brand warranty guidelines.
Requirements: To be successful in this role, you will need:
* Excellent customer service skills and a professional appearance.
* A strong understanding of vehicles and their associated service requirements.
* Ability to work well in a process-driven environment.
* Strong oral and written communication skills.
* A full clean driver's license.
About Us: Our company is committed to delivering exceptional customer experiences and providing a supportive work environment. If you are passionate about delivering outstanding service and have a strong work ethic, we would love to hear from you.