Overview
Join to apply for the
Nexus Field Service Engineer
role at
Charles River Laboratories
.
CRL Microbial Solutions is seeking a dedicated and technically skilled Field Customer Support Specialist (Field Service Engineer) to support our flagship instrument—the Nexus automated Endotoxin testing system.
This is a 12 month fixed term contract role.
The role is critical to ensuring customer satisfaction through expert service, repair, calibration, and troubleshooting of our systems.
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies.
When you join our family, you will have a significant impact on the health and well-being of people across the globe.
Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform.
In return, we'll help you build a career that you can feel passionate about.
Key Responsibilities
Provide on-site and remote support for the Nexus system, including installation, maintenance, and repair.
Perform instrument calibration and validation in compliance with GMP standards.
Troubleshoot complex technical issues and ensure timely resolution to minimize customer downtime.
Support customer onboarding, including training, validation, and application support.
Build strong relationships with customers, acting as a trusted technical advisor.
Qualifications & Experience
Degree or equivalent experience in Engineering or Life Sciences.
Minimum 4+ years of experience in a technical, laboratory, or field service role.
Strong software and engineering skillset.
Proven ability to problem-solve complex technical issues under pressure.
Experience in validation and working in GMP environments is a strong advantage.
Familiarity with SOPs, safety protocols, and regulated environments.
Key Attributes
Customer-centric mindset with a passion for delivering exceptional service.
Excellent communication and interpersonal skills.
Willingness to travel as required to support customer needs.
Why Join Us?
At CRL Microbial Solutions, you'll be part of a team that values innovation, quality, and customer success.
You'll work with cutting-edge technology and have the opportunity to make a real impact in the life sciences industry.
Job Details
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Production
Industries: Automation Machinery Manufacturing
About Discovery
Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 350 patents and 80 preclinical drug candidates delivered to our sponsors in the past 17 years.
Our client-focused, collaborative approach creates true partnerships that anticipate challenges and move us forward together on the journey of getting new drugs to market.
About Charles River
Charles River is an early-stage contract research organization (CRO).
We support clients from target identification through preclinical development and provide services to support clinical laboratory testing needs and manufacturing activities.
With over 20,000 employees across 110 facilities in more than 20 countries, we coordinate worldwide resources to resolve clients' challenges.
We are committed to diversity and inclusion and recognize all talent.
This is a 12 month fixed term contract.
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