Front Office Manager
Radisson Blu Hotel & Spa, Cork
Full-Time | Permanent
Are you a people-focused leader with a passion for creating memorable guest experiences?
At the Radisson Blu Hotel & Spa, Cork, we’re looking for a Front Office Manager to lead our front desk, reservations, nights, and guest services teams — ensuring every guest feels truly welcomed from the moment they arrive.
About the Role
As Front Office Manager, you’ll be the face of our hotel’s guest experience — directing all front office operations and ensuring smooth, efficient, and professional service at all times. You’ll play a key role in guest satisfaction, team development, and revenue optimisation while maintaining strong communication with all hotel departments.
Key Responsibilities
* Lead and motivate the Front Office team, including reception, nights, and porters.
* Ensure every guest interaction reflects the Radisson Blu “Yes I Can!” service philosophy.
* Manage daily operations, including room allocations, guest billing, and reporting.
* Handle guest feedback and resolve issues promptly and professionally.
* Oversee scheduling, time and attendance, and payroll accuracy within budget.
* Conduct regular team training and performance reviews.
* Analyse occupancy, rate variance, and revenue reports to maximise profitability.
* Ensure all guest information and financial data is handled securely and accurately.
* Participate in Duty Management shifts and act as a key contact for VIP guests.
What We’re Looking For
* Minimum 2–3 years’ experience in a Front Office leadership role within a hotel environment.
* Strong knowledge of hotel systems such as Opera or Hotsoft.
* Excellent communication, leadership, and organisational skills.
* Proven ability to manage budgets, drive results, and meet KPIs.
* Detail-oriented with strong analytical and decision-making skills.
* A natural people person who thrives in a fast-paced, guest-facing role.
Why Join Us?
At the Radisson Blu Cork, we pride ourselves on our warm hospitality, dynamic culture, and commitment to developing our people. As part of the iNUA Collection, you’ll have access to:
* Excellent career progression and training opportunities
* Discounted hotel stays across the iNUA Collection
* Employee recognition programmes
* Meals on duty and free parking
* A supportive and professional team environment
📍 Location: Little Island, Cork
💼 Reports to: General Manager
🕓 Schedule: Full-Time, 5 days per week
✨ Be part of a team that makes every guest’s stay extraordinary.
Apply now and take the next step in your hospitality career with Radisson Blu Hotel & Spa, Cork.
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