Hotel Night Manager
We are seeking a skilled and experienced Hotel Night Manager to join our team. The successful candidate will be responsible for ensuring the smooth and efficient operation of the hotel at night, while providing exceptional customer service.
Key Responsibilities:
* Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid.
* Perform front Office duties, including running the night audit report and check-in and checking out guests.
* Manage the team of Night Porters and their nightly tasks.
* Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards.
* Contribute to the strategic running of the hotel.
Requirements:
* 2 - 3 years in a similar night or reception role.
* Excellent knowledge of the hotel business.
* Previous hospitality experience is essential.
* Good computer skills and knowledge of Opera is required.
* Knowledge and experience of using the Brilliant electronic front office system.
* Excellent skills in People leadership and development.
* Excellent organisational skills and the ability to oversee & delegate work to others.
* A warm, friendly and approachable personality when dealing with fellow staff and guests.
Benefits:
* Free employee meals on duty.
* 50% Off Food in all properties.
* €/£60 employee rate on rooms for all Dalata-owned hotels.
* 30% off rate for your Friends & Family.
* Extra AL day for every year worked (5 days to a maximum of 5 days).
* Employee Assistance Programme.
* Cycle to Work Scheme/Transport Schemes.
* SAYE (Save As You Earn Scheme).
* Pension access (Ask your HR Manager for local pension information).
* Development Opportunities through our internal programmes.
* Staff Appreciation Initiatives, fun team-building activities and regular charity events.
About Us:
We bring a passion for hospitalityto every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.