We are partnering with a leading organisation operating in a complex, international IT environment to recruit an IT Service Delivery Manager.Please make an application promptly if you are a good match for this role due to high levels of interest.This is a key role within a local Digital & IT team, responsible for ensuring high-quality IT services are delivered seamlessly to the business.This position would suit someone who enjoys working at the intersection of people, process, and technology, and who thrives in a hands-on, fast-moving environment.The Role As IT Service Delivery Manager, you will oversee day-to-day IT operations, ensuring internal users receive reliable, efficient, and professional IT support.Youll work across a mixed landscape of global and local systems, legacy and next-generation platforms, and multiple vendors and support teams.This is a pivotal role in ensuring all IT components work together effectively to support the wider business.Key Responsibilities Lead, mentor, and support a small IT support team, acting as an escalation point for complex issues Manage the IT Service Desk, ensuring tickets are handled efficiently and service levels are met Oversee IT infrastructure support, including capacity planning, patching, asset lifecycle, and troubleshooting Provide first-line network support and coordinate escalations with global teams or specialist vendors Manage third-party IT service providers and ensure SLAs and processes are adhered to Drive continuous improvement by documenting, reviewing, and optimising IT support processes Maintain a strong focus on end-user satisfaction through high-quality service delivery About You You are an experienced IT Service Management professional with a strong technical foundation and a collaborative mindset.
xsokbrcYoure curious, detail-oriented, and comfortable adapting to changing priorities.