About the Role
This is an exciting opportunity to join our team as a customer service professional. You will be responsible for negotiating with customers to offer suitable repayment options and working within a high-performing team to provide our customers with the best tailored solution for each individual.
The role will involve proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls. You will need to have the ability to understand from the customers perspective, actively listen and acknowledge customer concerns effectively, and have a strong focus on solutions.
We are seeking candidates who can work in a fast-paced environment and have experience of demonstrating strong resilience, empathy and adaptability in the workplace. Excellent communication skills, both written and verbal, are essential for this role.
Key Responsibilities
* Negotiate with customers to offer suitable repayment options
* Work within a high-performing team to provide tailored solutions for customers
* Proactively engage with domestic customers who are having difficulties paying their energy bills
Requirements
* Experience of difficult conversations in a fast-paced, target driven environment
* Demonstrated strong resilience, empathy and adaptability in the workplace
* Excellent communication skills, both written and verbal
* Strong negotiation skills
What We Offer
* Competitive salary + up to a 10% annual bonus
* Annual Cost of Living Review
* 23-25 days Holiday Allowance + 11 stats and opportunity to buy more
* Career Progression and Development
* Enhanced Maternity and Paternity Pay
* Family Friendly Policies
* Health Care Sick Pay
* Award Winning Wellbeing Programme
* Wellbeing Fund - to be used towards anything that energises you
* Free Counselling Service
* Health Checks
* Sports Club Social Club Laya Virtual Gym Membership Free Flu Jab Cycle to Work Scheme Free Parking Life Assurance Volunteering days