DescriptionRanked as one of Ireland's best workplaces, by Great Place to Work for 5 years, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With almost 500 employees and growing, PrepayPower is the market leader for Pay as You Go Electricity, Gas, and Broadband in Ireland. Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun. We are looking for a target-driven Billing Analyst to work with the growing Revenue Protection team across the PrepayPower Billing Team. This role requires an individual who has the ability to work on their own initiative and develop procedures and processes as the business continues to grow.The ideal candidate will be highly target-driven with strong experience working with Microsoft excel preferably in a utilities billing role. The role will involve a high level of excel based billing work and the successful candidate will be required to improve and streamline the existing billing process.Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun.If you are ambitious, results focused and enjoy a challenge, you will enjoy working with PrepayPower.Key ResponsibilitiesEnsuring all billing activities are completed accurately and on timeCalculation and preparation of customer invoices.Setup and management of tariffs on the charging systemsManagement of the Billing communications processInvestigating and resolving exceptional billing queries from customers and other departments internally.Carry out analysis and reconciliations to confirm accuracy of processes.Liaising with other departments and 3rd parties, to identify and resolve billing issues. Assessing impacts and making recommendations to prevent recurrence.Develop and implement new reports to track process performance.Calculation and management of customer refunds.Liaising with IT and Development departments regarding billing process improvement.Providing an insight of existing processes and potential scope for automationProviding regular reports to the billing manager on all billing activity on a weekly & monthly basis.Become a subject matter expert in Gas, Electricity, Broadband, and Oil products to identify potential gaps in the revenue streams.Carry out ad hoc activities as neededSkills, Knowledge and ExpertiseProven ability to work to strict targets to achieve individual and team objectives.Hold a minimum qualification of a bachelor's degree (Level 8) or a minimum 2 years' experience in a similar role.Excellent communication skills with the ability to articulate complex ideas effectively.Intermediate level of Excel.Excellent analytical, numerical & problem-solving skills.Proven ability to work in a self-directed and organised manner.Experience of working with a Customer Relationship Management (CRM) system would be beneficial.Previous utilities experience is preferred with energy supplier experience would be a distinct advantage.BenefitsCareer Incentives & BenefitsCompetitive salary & bonus structurePension Contribution SchemePrepayPower Health Insurance Group Scheme Laya HealthcareTELUS Health Employee Assistance Programme (EAP)Great career progression opportunities in a growing company with strong market growthFast-paced and friendly team environmentContinual training and developmentAnnual leave, increasing with service.PrepayPower Staff TariffModern offices with excellent facilities in Sandyford and the flexibility to work remotelyEstablished CSR, Wellness, and Social Committees, and great social events.Refer a Friend SchemeTax Saver Travel Tickets & Bike to Work SchemePrepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: 'To give people total control and complete transparency over their electricity costs.' Over 170,000 customers have already switched to Prepay Power (and we're still growing). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long-term savings on the electricity, gas, and broadband that they use, which counts on every bill. Our approach is different and customer-driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.About PrepayPowerPrepayPower is Ireland's first dedicated prepaid energy supplier, offering Pay As You Go electricity and gas services. With a focus on giving customers total control and complete transparency over their energy costs, PrepayPower is committed to providing a smart choice for customers. As a fully bonded member of the Single Electricity Market (SEM) and licensed by the Commission for Regulation of Utilities (CRU), PrepayPower ensures the same reliability and trust as other major energy suppliers in Ireland. Over 162,000 customers have already made the switch to PrepayPower, making it the largest Pay As You Go electricity provider in the country. Prepaid electricity meters have been proven successful over the last decade and have been embraced by more than 300,000 people in both the North and South of Ireland. PrepayPower's experienced team of customer support and installers are dedicated to delivering exceptional service and ensuring safe and efficient installations. Switch to PrepayPower today to enjoy all the benefits and peace of mind they offer.