Job description:
Purpose of the Job
Join a large custom clearance department and help it develop and grow in your new role as Customer Office Supervisor. Support a team completing over 100,000 declarations per annum as you utilise a combination of customs clearance knowledge and people skills, ensuring an efficient flow in a fast paced environment. Monitor volumes, ensure resources are efficiently allocated, proactively plan for operational issue and act as a point of escalation for customs challenges.
Job Description
* Supervise and support the Data Entry team on daily tasks, activities, and queries
* Act as point of escalation for issues within the department
* Onboarding and training of new staff
* Delegate declaration assignment in timely and fair manner to meet business timelines
* Review processes and procedures to maximise efficiency and eliminate duplication
* Implement customer authorisations ensuring correct clearance procedures are followed
* Ensure company processes and procedures are adhered to
* Identify new process flows and methods of working to enhance business performance
* Develop intimate knowledge of specific customer requirements to ensure effective and efficient delivery of tasks
* Support the Clearance Manager in the delegation of daily tasks, fairly and equally amongst team members
* Ensure accurate input of Customs data into management system
* Collaborate with operational teams to ensure correct information available in a timely manner
* Attend meetings and scheduled training
* Generate customs reports and ad hoc reports
* Support the team in carrying out daily tasks and provide cover as necessary
Job Requirements - Experience and Education
* Experience of Customs procedures and requirements is essential
* Previous experience leading a team desirable
* Strong interpersonal skills with ability to manage an improve team performance
* Methodical with excellent attention to detail
* Ability to work in a fast-paced environment and meet deadlines
* Ability to prioritise tasks and delegate workload
* Proactive and responsible, taking personal ownership of tasks and solutions
* Strong verbal and written communication skills essential
* Flexible and adaptable
Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus