OverviewRyanair are currently recruiting for a Senior Project Manager – Business Transformation to join the Customer Service department of Europe’s largest airline group. This is an exciting time to join Ryanair as we aim to grow to over 800 aircraft and 300 million guests per year within the next 10 years. As Senior Project Manager for transformation, you will report to the Head of Transformation and lead a team of system experts and business analysts to design and deliver automation solutions to scale the Customer Service function to up to 300 million customers per annum, leveraging best-in-class technology and generative AI to deliver more self-service tools and fully automated workflows.ResponsibilitiesProject management of and tracking of all activities currently performed by the transformation and digital design team.Systems design and innovation, systems optimisation, MIS/BI reporting and business insight, automation of every CS task and implementation of a new intelligent telephony platform that leverages AI to reduce dependency on contact centre agents.You will work with the Labs and the Digital team to design and implement a product development roadmap that includes all internal processes as well as external demand for customer support.In your team you will hire and develop the right level of competence to ensure that you and your team within Ryanair continue to push best in class technology solutions.Working with innovative partners you will deliver in an agile way the best outcome for the company from a cost and functionality point of view.Provide leadership with a relentless focus on the expectations of What and How of performance and meet the aggressive deadlines that are a feature of Ryanair as a business.Work collaboratively with colleagues across the business to understand needs and demands from other functions that may benefit from the experience of CS in Operational Transformations capabilities.Qualifications3+ years in leading operations/business transformation.Good understanding of how to put together a business case.Experience leading several multi-discipline teams with a broad range of responsibilities.Proven track record in project management and delivery.Excellent leadership skills, shows initiative and courage to challenge the status quo and to remove barriers to change.BenefitsCompetitive salaryDiscounted and unlimited travel to over 230 destinationsDefined Contribution Pension SchemeDeath in Service Benefit – Up to 2 times of annual basic salary20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.Option for up to 5 additional unpaid leave days per yearCycle 2 Work SchemeUnrivalled career progressionCompetenciesAdaptability/FlexibilityJob KnowledgeManaging TechnologyManaging for ResultsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionProject Management and Information TechnologyIndustriesAirlines and Aviation
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