Job Overview
The ideal candidate will come from a hospitality, leisure, or retail background.
* Leadership: Lead, train, and develop the team to deliver an excellent standard of service.
* Financial Acumen: Manage venue performance, with a sharp focus on managing costs and executing initiatives that drive revenue growth.
* Data-Driven Decision Making: Analyse performance data to make smart, commercially driven decisions that maximise profitability.
* Brand Ambassadorship: Be the brand ambassador, ensuring the venue is always vibrant, welcoming, safe, and compliant with all regulations.
Responsibilities
• Team Management: Manage the team and hiring process to performance reviews and ongoing professional development.
• Hands-on Support: Be team leader providing hands-on support and setting the standard for service.
• Customer Service: Handle all customer issues with professionalism.
• Operational Excellence: Ensure the highest standards of operational excellence are maintained across the venue.
• Hiring and Development: A proven track record of hiring, developing, and motivating high-performing, customer-facing teams.
• Resilience and Problem-Solving: Resilience, composure, and a manager that can solve problems in a busy environment.
• Customer Experience: A genuine passion for creating an exceptional customer experience.