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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin is the most advanced customer service AI agent on the market, and when combined with our Helpdesk it becomes the Intercom Customer Service Suite – an AI‑enhanced support solution for complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.
Opportunity
As the Workplace Experience Lead, you will oversee the day‑to‑day experience within our Dublin office, managing Workplace Associates and Front Desk Coordinators while driving programs that connect people, elevate engagement, and make Intercom a place people love coming to. You will partner closely with stakeholders to ensure our spaces run smoothly, lead the planning and execution of events, experiences, and projects that bring our culture to life, and serve as a key connector between people, place, and purpose.
Responsibilities
Design and implement strategies that drive workplace efficiency and elevate the overall employee experience.
Deliver a best‑in‑class front‑of‑house experience, ensuring a welcoming, functional, and polished environment for all employees and guests.
Plan and execute local employee events that are engaging, on‑brand, and aligned with budget expectations.
Oversee daily food programs, including catering, snacks, and event‑related offerings, ensuring quality and consistency.
Serve as a cultural ambassador – leading internal activations, team‑building initiatives, and community‑driven events.
Maintain a high standard of office cleanliness, functionality, and brand alignment through daily oversight.
Partner cross‑functionally to coordinate space planning, office moves, renovations, and facility repairs.
Manage and triage office‑related requests, ensuring timely resolution within defined SLAs.
Develop, implement, and uphold office policies, procedures, and operational processes.
Maintain a consistent 5‑day in‑office presence each week.
Qualifications
Minimum of 3+ years of experience in Workplace Experience or a relevant role with a significant emphasis on creating and delivering elevated employee experiences.
Strong leadership skills with a proven ability to coach and develop a team.
Exceptional budget management skills, with a track record of building business cases and managing expenses effectively.
Excellent attention to detail, organizational planning, time management, and multitasking abilities.
Exceptional verbal and written communication skills, able to interact with all levels from vendors to executives.
Experience and comfort working within a fast‑paced office environment.
Benefits
Competitive salary and equity in a fast‑growing start‑up.
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
Regular compensation reviews – we reward great work.
Pension scheme with match up to 4%.
Life assurance, comprehensive health and dental insurance for you and your dependents.
Flexible paid time off policy.
Paid maternity leave and 6 weeks paternity leave for fathers.
Cycle‑to‑Work Scheme with secure bike storage.
MacBooks as standard; Windows options for certain roles.
Policies
Intercom has a hybrid working policy: we expect employees to be in the office at least three days per week. We maintain a radically open and accepting culture that focuses on collaboration, respect, and safe spaces for all. We do not engage in corporate social or political advocacy.
EEO Statement
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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