Job Description
Location: Orwell Private / Garville Avenue, Dublin 6
Job Type: Full-time, Permanent
About Us
Orwell Healthcare is one of Dublin's most respected healthcare providers, renowned for delivering exceptional care to our residents since 1987. We operate across two locations in Rathgar:
Orwell Private: Convalescence, Long-Term Care and Acquired Brain Injury Unit
Orwell Queen of Peace: Long-Term Care
Our vision is to provide a continuum of high-quality, person-centred care in a friendly, homely and luxurious environment. Services include residential long- and short-term care, dementia care, acquired brain injury care, respite care and home care support.
Role Overview
We are looking for a professional, friendly, and tech‑confident Receptionist to become the welcoming face of Orwell Healthcare. This role is perfect for someone who enjoys variety, thrives in a people‑focused setting, and takes pride in delivering a warm, polished, and efficient service.
In addition to leading front‑of‑house duties, you will support with light IT troubleshooting, administrative tasks, and coordination responsibilities that help our organization run smoothly every day.
You will be supported by a collaborative and caring team – and you will play a key part in creating a positive experience for our residents, their families, and our staff.
Duties And Responsibilities
Front Office Excellence
Maintain a warm, professional, and welcoming reception environment.
Handle incoming calls, emails, enquiries, and visitor management with confidence and care.
Coordinate viewings and support prospective residents and their families with professionalism.
Keep preadmission and occupancy lists updated daily.
Welcome new admissions and ensure they are comfortable and supported from the moment they arrive.
Liaise with ambulance crews and guide them to the appropriate units.
Resident & Visitor Support
Build positive, respectful relationships with residents and families.
Coordinate visiting schedules and complete required risk assessments.
Manage incoming and outgoing post, deliveries, couriers, and transport arrangements.
Order and distribute newspapers daily.
Maintain safekeeping logs for resident valuables.
Ensure all documentation complies with HIQA standards.
Administrative Responsibilities
Process residents' small monthly bills and convalescent accounts accurately.
Keep resident records, contracts, and consent forms up to date.
Maintain brochures, tariff sheets, nursing forms, and admissions folders.
Record and arrange transport for lab tests.
Assist management and nursing staff with administrative projects.
Photocopy, file, prepare documents, and support general office operations.
Arrange flowers and prepare condolence letters with sensitivity and care.
Provide reception cover for colleagues when needed.
IT Support Tasks
Assist staff with basic IT queries (e.g., logins, printing, system use).
Support day‑to‑day operation of office equipment and internal systems.
Escalate IT issues where required and help facilitate smooth communication.
Knowledge of AI and interest in improving efficiency of systems and procedures.
Training & Continuous Improvement
Maintain mandatory training requirements.
Follow Orwell Healthcare policies, procedures, and confidentiality standards.
The Ideal Candidate Will Have
At least 1 year of experience in a receptionist or administrative role.
Strong communication and interpersonal skills.
A warm, professional approach when dealing with residents, families, and staff.
Proficiency with Microsoft Office, including Excel.
Comfort troubleshooting basic IT issues.
Excellent organisational and time‑management skills.
Ability to multitask and stay composed in a busy environment.
A team‑player mindset and a genuine passion for helping others.
What We Offer
We want you to feel supported, developed, and appreciated.
Benefits include:
Paid mandatory training
Subsidised cafe
Company pension
Death in Service insurance
Continuous Professional Development and upskilling opportunities
Employee referral bonus
Tax saver schemes (Bus, Rail, Bike to Work)
Bike storage
Employee Assistance Programme
Company events and social gatherings
Sick pay (as per policy)
Additional Information
Satisfactory references
Garda Vetting
Preemployment medical assessment
Experience
Receptionist: 1 year (required)
Work Authorisation
Ireland (required)
Work Location
In person
Orwell Healthcare is an equal opportunities employer.
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