Overview
Customer Operations Manager role at DSV - Global Transport and Logistics. Location: Ballycoolin, Dublin. Hours: Monday to Friday, 8:00 - 16:30. Time Type: Full Time. Job Req Number: 101442.
Responsibilities
* Lead, coach, and develop a team of export/import operators, team leaders, and administrative staff.
* Oversee day-to-day operations, ensuring efficient workflows and full alignment with customer requirements.
* Implement and maintain customer agreements, SLAs, and SOPs to guarantee service excellence.
* Analyse operational data to identify trends, optimise resources, and drive productivity improvements.
* Ensure compliance with customs requirements and maintain up-to-date process documentation.
* Manage commercial performance, ensuring GP, revenue, and volume targets are met.
* Prepare and present customer KPI reports, identifying opportunities for continuous improvement.
* Collaborate with internal teams to deliver value-added solutions and support customer growth.
* Attend customer meetings to review service performance and strengthen relationships.
* Drive a culture of accountability, teamwork, and exceptional service within the department.
Qualifications
* Proven experience in contract logistics operations with a strong focus on customer service excellence.
* Experienced people leader with the ability to motivate, mentor, and develop teams.
* Strong analytical and problem-solving skills with a data-driven approach.
* Commercially aware and confident managing targets related to revenue and GP.
* Excellent communicator with strong organisational and decision-making abilities.
* Excellent attention to detail.
* Positive, reliable, and passionate about delivering exceptional customer experiences.
What We Offer
* Career paths and development opportunities
* Full training and support
* Generous annual leave
* Pension scheme
* Attractive package
Next Steps
Apply now by following the links and attaching your CV as soon as possible. Please note that we may begin reviewing applications before the job advert expires.
DSV – Global transport and logistics. Visit dsv.com and follow us on LinkedIn and Facebook.
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