Job Overview
* A seasoned coach is sought to spearhead the success of a high-performing team.
The ideal candidate will have an impressive track record in people management and possess strong leadership skills.
Key Responsibilities:
* Foster a culture of excellence by mentoring, motivating, and guiding team members to achieve set targets.
* Lead service delivery teams to ensure exceptional customer experiences align with agreed SLAs and KPIs.
* Maintain quality assurance standards through continuous improvement initiatives.
* Sustain productive relationships with internal stakeholders including sales & distribution senior management, brokers, partners and third-party providers across multiple stakeholder groups.
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