Join to apply for the Technical Support Engineer role at Forescout Technologies Inc.
What We Do
Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and vision.
Description
Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!
You will be responsible for developing a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed and will use your knowledge and experience to solve technical problems for customers and to act as adviser to less experienced team members.
What You Will Do
* Provide expert guidance to customers and other support engineers
* Collaborate with the team to resolve complex customer issues
* Handle case escalations and solving customer issues on site
* Work closely with Engineering to relay any product issues
* Travel occasionally to customer sites for emergency technical issues
What You Will Bring To Forescout
* 5-8 year’s technical experience in a support role
* Bachelor’s Degree or equivalent work experience
* Outstanding customer-facing skills and expert ability to assess situations and adapt according to customer needs
* Capable of documenting problems and solution for internal as well external customers
* Understanding of enterprise computing environments, distributed applications, and a strong knowledge and understanding of TCP/IP networks
* Hands on experience in both Windows and Linux, Mac OSX platforms with a solid understanding of networking principals and security best practices
* Understanding of the system hardening processes, tools, guidelines and benchmarks
* Industry Certifications such as CISSP, CASP, Security+, CEH, SANS (GCIA, GCIH, GREM, GPEN)
What Forescout Offers You
Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology.
Our Mission
To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.
Our Vision
A world where every cyber asset is seen, secure and compliant.
Our Cultural Values
* Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs
* Customer Driven – We listen, we learn, and we make it right
* Collaborative, without Ego – No one succeeds alone
* Relentless – We're smart, determined, and find a way
* One Team – We all work together, and we all win together
Our DEI Statement
At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making.
Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy.
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