Junior System AdministratorPlace of work:On-site – City Gate, Cork /Duration:Permanent /Hours of work:Monday to Friday – Office Hours.About the Company and the Role:Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the organisation, you will work directly on a client site, working closely with the in-house team to provide the best possible technical service and customer experience that the client requires. As an organisation, we offer all our employees access to an online training platform, career progression and a supportive environment.In this role, you will work directly on a client site in Cork as a member of a wider managed services team across Ireland. In addition to responding to escalated cases from Level 1 & 2, our Level 3 typically utilise enterprise monitoring toolsets to monitor and manage core operating systems, applications, network devices, server hardware, user workstations, storage, virtualisation infrastructure, and hosts where applicablePosition Responsibilities:Day-to-day Support:Provide on-site 3rd-level support to the service desk and on-site engineers to enable the successful resolution of infrastructure-related incidents.Problem Management:Problem and opportunity identificationRoot cause analysis for escalated incidents, with a view to minimising both the frequency of specific incidents but also their resolution timeApply major incident process. Complete major incident reports when requested.Ongoing Maintenance:Certificate management / Checking license expiries / cert expiriesFirewall and anti-spam supportMaintain software licenses and maintenance for any antivirus and web filtering administration and monitoring software procured by the clientMaintain and troubleshoot backup infrastructure to ensure successful completion of nightly, weekly, and monthly scheduled jobsReview success and failure of backups and where a backup has failed, identify root cause and fixConfirm capacity of environment and take action where threshold breach is predicted (e.g. disk space, CPU usage etc.)Amend job schedules (in accordance with the client's change policy)Assessment of new technology including hardware and softwareEnsure maintenance & support contracts with third party vendors are kept up to date including engagement with the client's Procurement team to procure new hardware and softwareLiaising with 3 rd party support Vendor to package new applications, test new feature releases, apply security updates to Servers, etc.Project Support:Provide support to the project team during certain infrastructure projectsDisaster Recovery / Business Continuity:Execute disaster recovery strategy during the client's DR testing, as requiredUpdate existing disaster recovery strategy in accordance with the client's DR reviewMake recommendations for improvement disaster recovery processesCreate run book for DR testing or DR activationKnowledge Management:The Level 3 support team will be responsible for maintenance of the Knowledge base for Level 3 support services. The Knowledge base will be stored on the Customer's infrastructure or within the ITSM solution.Technical Competencies:Excellent knowledge of desktop, laptop and mobile device hardware, operating systems and protocolsKey requirements includeExchange server administrationWorking knowledge of O365 administrationVirtualisation products (Hyper-V and VMWare)SCCMWindows 10/11Microsoft Office suitesLaptop, Desktop and Peripheral HardwareMobile devices (iOs, Android)Intune, Company portal and Microsoft AuthenticatorMS Active DirectoryAdditional skills includeNetworkingMacOSServiceNow experienceBusiness Competencies:KPI Reporting: Ability to conduct weekly/monthly reporting and perform trend analysis.Process Documentation: Proven expertise in drafting and implementing process documentation.Resource Management: Skill in scheduling and managing allocated resources effectively.Team Morale and Efficiency: Ability to maintain team morale and efficiency, even during peak workloads and tight deadlines.Performance Management: Competence in conducting performance reviews and managing team performance.Mentoring and Training: Demonstrated skill in offering guidance, mentoring, and training to team members.Leadership: Strong leadership skills with a focus on team development and collaboration.Strategy Contribution: Ability to contribute to and influence strategies affecting the team.Continuous Improvement: Championing and driving continuous improvement initiatives.Team Advocacy: Skill in advocating for the team within the broader business context.Commercial Acumen: Understanding of commercial aspects and business acumen.Risk Management: Ability to identify, assess, and manage risks effectively.