Job Description
Overview
Vitalograph is a leading manufacturer of medical respiratory diagnostic devices and software, used in the diagnosis of respiratory disorders, and advanced high reliability equipment and software systems used in respiratory end-point clinical drug trials. We have designed, developed and manufactured respiratory diagnostic devices, software, and consumables for healthcare professionals, for 60 years. Headquartered in the UK, Vitalograph has operations in Ireland, Germany, and the USA. We are seeking a Site Support Technician to join our team and provide essential support to our global customers. You’ll play a crucial role resolving and troubleshooting IT issues. When Site Support activities are not required the Site Support Technician will assist in the processing of data from company medical devices.
Benefits
* Company contributed pension
* Private Health Insurance
* Educational assistance programme
* Development & progression opportunities
* Shift allowance
We have a selection of shift patterns available; you will have the option to select the shift pattern(s) you are interested in as part of the application process.
Duties & Responsibilities
* Provide site support in a timely fashion in relation to the use of Vitalograph devices and systems.
* Take ownership of investigation and resolution of issues/queries that may arise.
* Log & update queries/issues on internal ticketing service.
* Collaborate with other departments to provide solutions when required.
* Update logs & trackers based on routine activity.
* Assist with external user access for systems and services.
* Assist in the creation and review of work instructions for the resolution of issues that may arise.
* Coordinate with other team disciplines to ensure team & company targets are met.
* Analysis of data from company medical devices.
Minimum Requirements
* Effective written and verbal communication skills
* Good IT skills – including use of MS Office or equivalent (Excel/Word/Outlook)
* Competent person, capable of working under their own initiative with minimal supervision and a good team player
* Attention to detail with capability for high levels of focus and concentration for long periods
* Customer Service experience via email and phone
* Understanding of issue management and root cause analysis
* Previous experience in a remote technical support role
Key Competencies
* Must be highly motivated and have a strong desire to succeed
* Outstanding organisational and time-management skills
* Self-disciplined, organised and can take ownership and responsibility for business objectives
* Ability to positively influence thinking, behaviour, and gain commitment
* Exceptional ability to leverage/collaborate effectively with internal stakeholders
* Excellent written and verbal communication and interpersonal skills
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Production
* Manufacturing
Industries
* Medical Equipment Manufacturing
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